📊 Feedback Dashboard 

Today we've launched our new Feedback feature, starting with a Feedback Dashboard that displays feedback received via your Widget or Standalone Updates page(s)! From the main left hand side menu, you can now access 'Feedback':

This first phase of the Feedback Dashboard includes:

1. Summary analytics - at a glance understand the impact that your updates/announcements are making
2. Feedback responses - a feed of all feedback responses you've received
3. Filtering - filter by day, week, month or year

Each Workspace has its own Feedback Dashboard.

🚦Sentiment Analysis

When customers submit feedback, sentiment analysis is automatically performed to generate a score, resulting in one of the following based on the feedback received:

1. Positive
2. Neutral
3. Mixed
4. Negative

💬 Respond to Feedback 

It's now possible to respond to feedback directly from the app. Simply click on a row from the feedback responses table to display more details and from here you can respond to your customer:

Once responded, a record of this reply will be displayed within the more details sidebar.

🔜 Coming Soon - Feedback Boards

We're close to launching the next iteration of Feedback - 'Feedback Boards'. This feature will allow you to create individual boards for specific Feedback that you're wanting to collect; such as Bugs, UX Improvements, etc. These boards can be private or public, with the option of adding them to your Public Roadmap as a new tab, as well as being accessed directly.

Stay tuned!

Today we've launched a small update to the public activity feed. It's now possible for you to view all public activity, not just a summary of recent events, as well as filter your activity by type, feedback sentiment and reaction emoji type.

From your homepage activity feed, you can now click 'View all' which takes you to this new Activity page.

Hi everyone!

With translations being our most requested feature, we are aiming to launch some initial localisation in the next few months, with a gradual rollout of the languages below.

As such, we would love our translations to be as "human" as possible, ideally coming from customers who already use the app and are familiar with it. If you would like to contribute by reviewing or helping to translate of any of the languages below, please reply to this post, or jump onto our Intercom app.

• French
• Italian
• Spanish
• German
• Portuguese
• Danish
• Turkish

If you would like to see additional languages translated, don't forget to request these, either replying to this post or dropping a comment on the main idea here.

Cheers!

Today we've rolled out a small (but highly requested!) improvement allowing you to set all roadmap objectives, categories and statuses using hex color codes, as well as the existing color picker.

We've also removed the limit of 15 for objectives and categories.

User Segmentation

User segmentation has arrived! It's now possible to segment your users and send them targeted updates or announcements through our Widget.

When a segment option is present on an Update post, only users that match this segment will be able to see this post. If multiple segment options have been added, users will see the post if they match any of the options. If no segment options are added, then the post is treated as public, and all users will be able to see it.

For more information on how this feature works, please see here.

Segmentation Options

The main App settings page has a new tab where you can configure your segmentation options. Each segmentation paid requires a "key" and a "value":

Identify Widget Users

It's now possible to extend our JavaScript snippet embed code to include segment options, as well as the name and email address of your customers. For more information on how to configure user settings within the Widget options, please see here.

⚠️ Update Required

In order to implement the user segmentation and user identification features, you will need to ensure you install the updated JavaScript snippet found under your Embed settings page.